I’m using SketchUp 2018, have been for a few years, now. I noticed yesterday when I tried to access the 3D warehouse that I have been signed out of my account. Which is weird because I was able to access it the previous day (and everyday prior), but whatever. When I click the little avatar icon in the upper right corner of the 3D warehouse window I’m greeted with a “Sign In / Create Account” button.
From there I am given three options: Continue w/ Trimble Sign In, Create Trimble Password, or Upgrade SketchUp.
The first option allows me to enter my email address, then a password, then Sign In - where I’m met with an error page telling me I’m unable to sign in. Warning me further that I’ve got a few more shots to get it right before my account is locked. I’ve got one email and one password I use for SketchUp so I can’t figure out why it’s not working. Maybe it’s my password? Maybe I changed it at some point and forgot. Possible, so I move on to the second option.
The second option allows me to enter my email address then click Reset Password. When I click Reset Password nothing happens. Absolutely nothing. I’m not sent to a second screen that allows me to enter a new password, and I’m not emailed a link that sends me to a reset password window. Nothing happens. Weird to have a button with a prompt that does nothing when you click it.
The third option is out of my reach at the moment.
I’m going to assume that I’m doing something wrong, like missing a step or not understanding how it all works, but I just can’t figure this out. I’ve reached out to SketchUp directly for some help but they told me to come here and ask for assistance from their users.
So… has anyone else had this problem, and if so… how did you resolve it?
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